Frequently Asked Questions

Questions

Answers

  • How can I setup an account?

    To get started, simply reach out to one of our friendly sales associates through the Contact Us page. They’ll help set up your account and guide you through the entire process. If you have a logo you'd like to incorporate into your design, be sure to have it ready in PDF, JPG, or EPS format. We're here to make your custom creation experience smooth, professional, and enjoyable from start to finish.

  • Are your products made in America?

    Yes! All of our products are proudly handcrafted at our foundry in Nipomo, California. We take great pride in producing high-quality, American-made pieces that reflect exceptional craftsmanship and attention to detail. In addition, the majority of our materials and vendors are sourced from within the United States, supporting local industries and ensuring consistent quality. When you choose our products, you're choosing authentic, California-made artistry.

  • What materials do you use?

    Our designs are handcrafted using a variety of high-quality materials. We commonly work with, but are not limited to, metals such as aluWhite, bronze, brass, nickel, and gold, chosen for their durability and refined appearance. To enhance each piece, we also incorporate natural stones and epoxy color accents, adding texture, color, and character. This combination of materials allows us to create unique, visually striking designs with lasting impact.

  • I like an item on the website how can I buy it?

    Most of the pieces featured on our website were custom-designed for specific clubs and companies, and as such, are their exclusive property. We are unable to resell these items without their permission. However, if you’re interested in a similar design customized with your own logo or branding, our team would be happy to help bring your vision to life. You can also ask us about our selection of stock pieces available for purchase.

  • Do you charge for molds?

    We charge a one-time fee for creating custom molds. These molds are yours to keep and can be reused for a lifetime. Our mold fees start at approximately $300, with the final cost depending on the complexity and size of your piece.

    For a personalized quote tailored to your design, please contact us directly — we’re happy to help!

  • What is the Complete Club Package (also known as Custom Club) and how does it work?

    Malcolm DeMille’s Custom Club is designed to help clubs build lasting traditions through personalized trophies, awards, and gifts. With a one-time lifetime membership fee—no mold fees per item—you gain access to a full range of custom pieces featuring your club’s logo. With three membership levels available, you can choose the option that best fits your needs and start creating meaningful, branded keepsakes that celebrate your club’s legacy.

  • Do you have a minimum order quantity?

    We do not require a minimum quantity for orders — you're welcome to order just one piece if you'd like! However, we do have a minimum order value of $250. This ensures we can maintain the quality and efficiency of our production process.

  • What is the timeline on production?

    Our typical production timelines are as follows:

    • Sculptures: Generally 10–12 weeks, but can extend to 15–16 weeks depending on the complexity of the piece.
    • All other products: Usually 8–10 weeks for new designs.

    Please note that sculpture timelines can vary, so for the most accurate estimate, we recommend reaching out to our Sales Team.

  • Do you have quantity discounts?

    Yes, we do! We offer tiered discounts based on the quantity ordered across most items, including money clips, trays, and sculptures:

    • 3–9 units: 5% discount
    • 10–24 units: 10% discount
    • 25–299 units: 15% discount
    • 300+ units: 20% discount

    If you're planning a larger order and want help calculating your discount, feel free to contact us — we’re happy to assist!

  • Can I personalize the items?

    Absolutely! We offer in-house engraving to personalize your items with anything from initials to full-length messages. The amount of text we can engrave depends on the size of the engravable area. For example, money clip banners typically allow up to 18 characters, including spaces. Our team will work with you to ensure your message fits beautifully and maintains the high-quality finish we're known for.

  • Do you work with precious stones?

    Yes, we work with a wide range of precious stones, from elegant crystals to high-grade diamonds. Our team is experienced in incorporating these materials into custom designs with precision and care. Whether you're looking for subtle sparkle or a bold, luxurious statement, we ensure every stone is set with the highest level of craftsmanship and attention to detail—reflecting the exceptional quality that defines all of our American-made creations.

  • How much does a money clip cost?

    The individual unit price for our money clips typically ranges from $50 to $150, depending on the design and finish. Money clips made with precious metals are priced based on current market value and can exceed $500.

    Please note: These prices do not include the mold fee.

    For any new money clip design, a one-time mold fee is required. This fee is determined by the complexity of the design and the number of mold pieces needed to produce it. The mold fee is a separate cost and is necessary to create the tooling required for production.

    If you're interested in a custom design, we’re happy to provide a detailed quote — just reach out!